We don't feel the need to know who actually made our latte, who picked the coffee bean or milked the cow. Even a beautiful painting can stand on its own. But, once we connect the thing or the act to a person, it has more meaning...it becomes personal. The downside of personal is there's nowhere to hide. Our craftsmanship is now on the line. So is our point of view, and whether we care enough about what we're doing, and how it affects those around us. We might be seen in a light we hadn't intended. We might actually be seen. This changes our posture because we become responsible. And personal responsibility makes us better because, thankfully, most of care how we're seen.
Working behind a mask seems safer. But, it almost certainly guarantees we're not getting the best work. What a shame.