Hostess...
- hides behind a podium
- smiles and says hello
- moves you along
- processes
- assigns tables
- takes you to your seat
- keeps things moving along
- says good bye and thank you
Innkeepers...
- position themselves to “dance"
- welcome
- get to know
- seek to understand why you’re here
- pick up clues
- deliver the unexpected
- make new friends, and...
- remember old ones
- create comfort and trust, so...
- they can get the truth when people leave
Innkeeping requires vastly different skills than hostessing. But first you need to understand why you’re doing it…so you know who to hire.