links for 2008-03-24

Michael Chaffin

March 23, 2008

Evernote Screencast

looks like a really great time saver...see some guest service applications in this tool. Still in beta

(tags: memo notes software web2.0 organized)
Secret shortcut: personal vs. impersonal

The next time you're about to seal the envelope on that form letter...stop!

(tags: service care)