Michael Chaffin December 10, 2008 Hospitality 2.0, Service and Caring Welcome Michael Chaffin December 10, 2008 Hospitality 2.0, Service and Caring A warm welcome begins at the point of arrival, not at a desk. Improve this one service point and you'll surprise your customers and your competition. And, you'll make more money in the process. Pic is the student arrival at Baker Elementary School