This week's indieHotelier is up. Warren Dehan and Shelly Edwards of Northwind Maestro lead us in a stimulating conversation about the impact of social media, web 2.0 and the increasing use of the internet on hotels and their guests. We cover some interesting ground including the future of call centers and travel agent services and how hotels are challenged to maintain price integrity with so many distribution channels.
Click on the logo to go to the indieHotelier website. Or, on the podcast button to download the MP3 and listen right now.
