links for 2005-09-28

• Consumer-Generated Media Exceeds Traditional Advertising for Influencing Purchase Behavior, Finds Intelliseek Study: Financial News - Yahoo! Finance
  Don't Take It From Me
  (tags: wom marketing advertising intelliseek)
• BORBA™ Nutraceuticals HEALTHY SKIN FROM WITHIN™
  A great example of speaking to the right audience...sold only in salons
  (tags: marketing spreading_the_word)
• Holly's Stiel's Thankyouverymuchinc.com Concierge Website
  Excellent source for customer service tips and training...thanks Dr. Arnaldo, Hawaii Pacific University
  (tags: education service concierge)