This is a pretty good summary by Seth Godin of where things stand with regard to the internet and related technology. Historically, our industry has lagged behind in using new mediums and technology, especially in terms of building relationships with customers. I think that's starting to change.
Do you know what these are? And, more importantly, are you using them to stay in touch with your guests?
RSS
Technorati
Aggregator (nope, it doesn't live in FL)
Feed
BoingBoing
Google (If you don't know this one, it could be all over but the cry'in)
Flickr