'Discover' how to loose credibility

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"Account Documents, Open Immediately, Important Information Enclosed"

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"Sucker!"

The first part of being responsible and a big part of providing a positive memorable experience is being honest.

So, why would a major credit card company risk credibility by pulling something like this? Do they really think that trickery and deceit is the way to build a long-term relationship?

Discover's in trouble if they keep this up.