The next time you're in the market for an SUV, will you buy a Trailblazer? I hope not...
This is a True Story.
We use 2003 Trailblazers, three of them. We recently received a recall notice to repair a defective tail lamp. We called the local dealer as instructed to learn that they were out of parts. Then, when we inquired about the prospects of having the repair completed, the Chevrolet ambassador said, "just keep calling us to check to see if the parts came in."
Let me get this straight. You sell me your product claiming it's the best, most comfortable, great value, blah, blah. Then, come to find out, it's broken. You tell me to bring it in. But, there are no parts to fix this broken product. Now, the monkey is on my back, and it's my responsibility to call you to complete the job.
I don't know about you, but this kind of thing hacks me off, makes me feel really angry. It certainly doesn't make me feel like buying another Chevy, much less tell my friends to buy one.
Don't make your customer feel this way. Work extra hard to repair YOUR problems...and for goodness sake, say you're sorry.