One of my highest rewards is when someone asks..."How do you all do this?"

Well, if you ask me, I'll come explain...

Art of Hospitality

Good customer service is over rated, over hyped, over promised, and typically under delivered. Smiling, using someone's name three times and processing the transaction at lightening speed isn't remarkable. In fact, it's the new average. Your only chance to win is to do something extraordinarily different, to choose to deliver service beyond expectation and in a meaningful way...to choose hospitality. Hospitality is what makes great companies great and gives them a long lasting advantage. Hence, the Art of Hospitality is my most sought after presentation. Customized to each audience, I use an interactive 90 minute dialogue to provide insight, strategy and practices to move your company beyond "good customer service"...which just isn't good enough anymore.

I've given this presentation to a wide variety of audiences, small and large. Here’s a sampling…

I also speak on these topics...

  • Culture & Core Values- Culture trumps everything. It defines who we are and how we do things. And it shouldn’t be left to chance.

  • Leadership- It’s not for everyone. But it’s probably for you.

  • Choose Yourself- The power of creating a personal legacy and why we deserve it.